Refund and Returns Policy

At **FashionFusion**, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please read the following details to understand how our return and exchange process works.

Return Conditions

1. **Time Limit**:

– You may return unworn merchandise within 30 days of the delivery date.

2. **Condition of Merchandise**:

– Returned items must be unworn, in their original packaging, and with all tags attached.

3. **Proof of Purchase**:

– Please include a copy of your purchase receipt or order confirmation email with your return shipment.

Exchange Conditions

1. **Eligibility**:

– We offer exchanges for items of the same value. If you wish to exchange for a different item, please return the original item for a refund and place a new order.

2. **Process**:

– Follow the return process outlined below, and indicate on the return form that you would like an exchange. Once we receive your return, we will process your refund and notify you. You can then place a new order for the desired item.

Return and Exchange Process

1. **Contact Us**:

– To initiate a return or exchange, please contact our customer service team at [email protected]. Provide your order number and details of the item(s) you wish to return or exchange.

2. **Return Authorization**:

– Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with your return or exchange.

3. **Packaging**:

– Pack your items securely, ensuring they are in their original packaging with all tags attached.

4. **Shipping**:

– Ship your return package to the address provided with the RMA number. We recommend using a trackable shipping service and obtaining proof of postage.

5. **Refund or Exchange**:

– Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original method of payment.

Notes

– **Non-Returnable Items**:

– Final sale items, personalized/customized items, and gift cards are non-returnable.

– **Return Shipping**:

– Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

We hope this policy provides clarity on our return and exchange process. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.